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FAQ

Our Brand

What is so special about MamaSaid ?

Have you ever bought anything for the most important people in your life, including yourself? MamaSaid is all about simple moments of pleasure and giving back because we believe in you. Read more about our mission here.

Ordering

Can I modify or cancel my order?

Yes, you can make changes on your order within 4 hours. Once your order has been placed over 4 hours, we are unable to make changes or cancel your order.

If you have made an error in your delivery address please contact us via email immediately. If your order has already been shipped, Mamasaid accepts no responsibility for incorrect details entered.

Can I place an order via call?

No, it is impossible at this moment. Please use our website at https://mamasaid.store

Do I need to have an account with MamaSaid to place an order?

No. However, if you have an account with us, you will be able to track your orders and review your past purchases. Please ensure you are logged in to your account while shopping. Customers not logged in will not be able to save records of their past orders

The website does not recognize my account log-in information, what should I do?

If you have any difficulty, feel free to contact us at support@mamasaid.store for assistance!

What should I do if I receive the wrong item(s)?

If you received an incorrect item submit an email regarding your request.

Please provide your name, e-mail, order number, item name, and any other information that may be helpful to identify your case. We’ll make our best to solve this type of issue if it occurred.

Payment

What payment methods do you accept?

Mamasaid.store accepts most major payment options including PayPal, Visa, MasterCard, Discover, and American Express credit and debit cards from over 50 countries.

When will I be charged?

Credit and debit cards, Paypal and E-Gift Cards are charged at time of the order placement.

I am having trouble checking out using PayPal; can you help?

PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. PayPal takes the payment from your card, PayPal Balance or PayPal Credit directly. Your payment details will NOT be shared with MamaSaid.

If you are experiencing trouble checking out using PayPal as your payment method, please reach out to PayPal directly at +1-888-221-1161 for assistance or you may use PayPal’s online helpdesk https://www.paypal.com/us/smarthelp/contact-us.

Shipping

When is my order shipped and how long does shipping take?

All orders will take 5-7 days to process before shipping.

Our standard shipping typically takes 7-20 business days to arrive once shipped whereas our standard international service typically takes between 12-30 business days. The reason why it will take this time is because some of our products are hand-finished / made-to-order, so please be patient. We will make sure your products are shipped as soon as possible!

If you need your package delivered right away, please send us a message and we'll send you other options (if needed).

Note: Depending on the destination country, customs clearance may cause delays in final delivery.

Do you offer Saturday and Sunday delivery?

Orders and inquiries are not processed during weekends at this time.

Orders will not be shipped on the following holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Victory Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Once you have received this email please allow 3-5 days for your tracking number to update with USPS or International carriers.

What if I didn’t receive my item?

We provide all our customers with tracking details, and our system tells us automatically if you’ve received the item or not. However, if you haven’t received your shipment within 60 days from payment, please contact us immediately.

What’s the shipping cost?

For orders placed directly through our site, shipping is free for you.

Will I have to pay for customs or Import taxes?

All international customers are responsible for the customs rates within their own country. Your order is shipped on a Delivery Duty Unpaid basis. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

In what currency are your prices?

Pricing on Mamasaid.store is in US Dollars.

Can I return my item?

It is possible but please bare in mind that we have a strict return policy which is covered here.